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Payment & Safety

What payment methods do you support?

March 27, 2020

We support payment via PayPal and credit cards (Mastercard/Visa). For a faster and more convenient payment experience, we strongly recommend that you prioritize using PayPal. If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to support@relxintl.com, we will reply to your email within 24hrs.

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What should I do if the online transaction prompts failure?

March 27, 2020

This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.

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Under what circumstances will the RELX online store cancel an order unilaterally?

March 27, 2020

We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:

  1. Ordered products exceed the purchase limit with the same account.
  2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
  3. RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
  4. RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.  

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Does RELX collect and store users’ payment information?

March 27, 2020

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information.

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What should I do if my tracking number has not been updated for a long time?

March 27, 2020

For the specific logistics status, please enter the logistics order number you received at https://relxnow.co.uk/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.

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