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What kind of people are not recommended to try RELX vape?

September 24, 2021

The RELX product is for existing adult smokers and vapers only. It contains nicotine that is an addictive chemical and isn't recommended for people who are allergic to alcohols, cardiac patients, hypertensive patients, patients with respiratory diseases, pregnant women and lactating women.

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What does it mean when the indicator of Infinity Charging Case changes?

January 20, 2021

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How long should I charge my Infinity Charging Case?

January 20, 2021

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RELX Product - What is the material of the device and pod?

March 27, 2020

RELX devices (Infinity, Essential and Classic) are made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.

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RELX Classic - How long can the Classic device be used? What is the battery capacity and charge time?

March 27, 2020

RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.

Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.

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RELX Classic - What does it mean when the indicator of Classic device changes?

March 27, 2020

During Standing: when the device device is not used, the indicator will be off;

Low Battery: when the power is less than 10%, the indicator will flash 10 times;

During Charging: The indicator will stay on, and after it is fully charged, it will be off;

The indicating light flashes 3 times:

  1. Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
  2. Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.

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RELX Classic -What's included in the Classic Starter Kit?

March 27, 2020

The kit for beginners includes Classic device with color optional, a peppermint RELXPod, a USB charging cable and a booklet.

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Is RELX device waterproof?

March 27, 2020

All RELX devices are not waterproof.

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What is the nicotine content of a pod?

March 27, 2020

Our pods contain 18mg/ml nicotine. 

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Are pods from different product lines universal to each other?

March 27, 2020

RELX Alpha and Classic have their own advantages. Because the design concept and structure of the two products are different, Alphapods and REXLPods cannot be shared.

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How long is the shelf life of a pod?

March 27, 2020

The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

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Questions about product information before ordering?

March 27, 2020

We provide you with utmost customer service, please send your questions over

1> Live chat online (7/24 online support)

2> Email via support@relxintl.com (work hour: 9am - 7pm HKT)

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