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The warranty period for e-cigarette devices purchased from uk.relxnow.com is one year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device.
Pods purchased from uk.relxnow.com are covered under the warranty for a period of 60 days from the date of purchase. A replacement pod assumes the remainder of the warranty period of the original pod.
RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
Any malfunction or damage not resulting from workmanship.
Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
Theft or loss of the products.
Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
Claims for non-defective products.
All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. Thus, any purchase from uk.relxnow.com found to have a product quality issue is eligible for a no-hassle refund within 60 days from the date the order is dispatched.
*Please visit store locator for the list of authorized RELX retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.
Dec 15th, 2019