RELX Classic device is made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries."
RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.
Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.
During Standing: when the device device is not used, the indicator will be off;
Low Battery: when the power is less than 10%, the indicator will flash 10 times;
During Charging: The indicator will stay on, and after it is fully charged, it will be off;
The indicating light flashes 3 times:
- Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
- Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.
The battery of RELX Alpha device has a capacity of 350mA, which needs about 40 minutes to be fully charged. The white indicator will stay on when the battery is fully charged. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 350-400 puffs approximately.
When you insert Alpha Pod, the indicating light will flash one time and you can feel the vibration.
During Charging: The indicating light will be brighter and darker alternately.
Unplugging the Charger: The indicating light will flash 3 times
Charging Completed: The indicating light will stay on, and the Alpha will be ready for use again.
In Use: The indicating light will become brighter and brighter.
Power Prompt < 30%: The red light will be on.
Battery is nearly dead: The red indicating light will flash 10 times.
As soon as you start puffing, the Alpha will begin to calculate the number of puffs. When you puff more than 15 times in 10 minutes, it is equivalent to get the nicotine intake of one cigarette. By that time, Alpha will remind you through vibration. (It will be counted only if the puffing lasts over 1s)
Charging temperature 10 ~ 45 ℃
Working temperature - 10 ~ 60 ℃
Atomization temperature 220 ~ 230 °C
The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.
We provide you with utmost customer service, please send your questions over
1> Live chat online (7/24 online support)
2> Email via firstname.lastname@example.org (work hour: 9am - 7pm HKT)
Shipping & Receiving
Your products will be shipped from the RELX UK domestic warehouse located in Bristol.
Normally you will receive your order within 3-7 business days(national holidays excluded) unless it includes pre-ordered items. Please check carefully the pre-ordered instructions and its expected delivery date.
In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://relxnow.co.uk/pages/warranty.
For the specific logistics status, please enter the logistics order number you received at https://relxnow.co.uk/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to email@example.com to help you deal with it. Our customer service will reply to your email within 24hrs.
Payment & Safety
We support payment via PayPal and credit cards (Mastercard/Visa). For a faster and more convenient payment experience, we strongly recommend that you prioritize using PayPal. If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to firstname.lastname@example.org, we will reply to your email within 24hrs.
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
- Ordered products exceed the purchase limit with the same account.
- A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
- RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
- RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information.
Warranty & Maintenance
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
Please contact us through our customer service by sending an email to email@example.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to firstname.lastname@example.org.
- After being received by our customer service, we will solve your problem as soon as possible
Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.co.uk/pages/warranty.