Welcome to RELX Support

Product Information

RELX Alpha and Classic have their own advantages. Because the design concept and structure of the two products are different, Alphapods and REXLPods cannot be shared.
The kit for beginners includes Classic device with color optional, a peppermint RELXPod, a USB charging cable and a booklet.

The Charging Case Mini (1000 ma) will be recharged in 60 - 90 minutes.

The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.

The shelf life of the pod is 1 year only when it is stored correctly and unopened. We recommend to finish the product 15 days after opening. 
For RELX Pod Pro for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.
All RELX devices are not waterproof.

RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.

Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.

We provide you with utmost customer service, please send your questions over

1> Live chat online (7/24 online support)

2> Email via support@relxintl.com (work hour: 9am - 7pm HKT)

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During Standing: when the device device is not used, the indicator will be off;

Low Battery: when the power is less than 10%, the indicator will flash 10 times;

During Charging: The indicator will stay on, and after it is fully charged, it will be off;

The indicating light flashes 3 times:

  1. Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
  2. Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.

Status

Remaining Power

LED Notification

Charging Case - Input

0 - 99%

Charging Case’s white LED flashes slowly

100%

Charging Case’s white LED turns on

Charging Case - Output

25% - 100%

Charging Case’s white LED turns on

0 - 25%

Charging Case’s white LED flashes slowly

Device - Input

0 - 99%

Device’s white LED flashes slowly

100%

Device’s white LED turns on before flashing 3 times and fading out

Our pods contain 18mg/ml nicotine. 

Stay At Home and Stock Up On Your RELX Products | RELX

The various methods to shop and stock up on all our RELX devices and RELX Pods is introduced in this video. You can visit our website to buy all your RELX products! Also, to find a RELX store nearby, you can use our Store Locator tool on our website.

 

How to Save Money on Your RELX Order: All the details on promos, discounts and current offers! | RELX

If you are looking for the cheapest RELX price, this video will introduce more tips on how you can potentially save money on your next RELX order. RELX Club provides exciting promotions and activities. Also, by using the RELX Store Locator tool you can find the store's current promo details too. Additionally, by following us on social media you have more chances to save money on your orders and win prizes from RELX!

 

All the details about charging your RELX devices - Flashing Lights, Notifications and Tips for Charging | RELX

This video answers all RELX charging related questions. Our Infinity and Essential are fully charged in 45 to 60 minutes. Each device is equipped to display flashing lights for different notifications. Also, if you join our RELX Club, you can get an extra 6 months warranty. 

 

Can I Refill RELX Pods? How To Know If My Pods Are Authentic? | RELX

This video explains why we don’t suggest you to refill your RELX Pods. There are also many risks may be leaded by refilling pods. In addition, we introduce you the approaches to verify your RELX Pods.

 

3 tips for RELXers - About Leaking, Dry Throat & Device Maintenance | RELX

This video gives all RELXers three tips. The first one is about how to avoid leaking pods; The second one is about how to maintain your RELX Pods. The third one is about the suggestion when your throat feels dry. 

 

Bursting Myths About Vapes - Evidence with Science | RELX

Many Relxers concern about “nicotine cause cancer”. This video provides many science materials to bust these myths.  

 

Which RELX Device Color Looks Best - Real Hands-on Shots | RELX

Many RELXers are curious about “How many colors does RELX have?” In this video, we will show all our current 15 RELX Devices colors for both RELX Infinity and Essential! 

 

Unboxing Your RELX Infinity | RELX

This video is going to walk you through unboxing your new RELX Infinity and getting everything ready for your Super Smooth experience. As a beginners’ guide, you can know more about our RELX!

 

The Best RELX Pods Flavors You Should Try | RELX

There are many flavors for all RELX Pods for Infinity and Essential. This video will describe each flavor and give you some suggestions according to various preferences. 

 

How to Choose Between a RELX Classic, RELX Infinity and RELX Essential | RELX

A lot of RELXers asked us “What’s the difference between RELX Classic, RELX Infinity & RELX Essential?” This video will introduce much knowledge about RELX all three devices.

 

The RELX product is for existing adult smokers and vapers only. It contains nicotine that is an addictive chemical and isn't recommended for people who are allergic to alcohols, cardiac patients, hypertensive patients, patients with respiratory diseases, pregnant women and lactating women.

RELX devices (Infinity, Essential and Classic) are made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.

Shipping & Receiving

Generally, the tariffs need to be borne by the buyer upon clearance before entering a UK warehouse. You don’t have to pay for tariffs.
Your products will be shipped from the RELX UK domestic warehouse located in Bristol.
Normally we ship package via Royal Mail. If any requirement, please contact our customer service.
Maybe because you haven't completed the age verification survey (When providing your information, you must enter your real name) after making your payment.
For specific logistics status, please enter the logistics order number you received at  https://relxnow.co.uk/pages/track-order for the query.
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address.
No. You have to complete the age verification survey (When providing your information, you must enter your real name) after making your payment or your order will not be placed.

Normally you will receive your order within 3-7 business days(national holidays excluded) unless it includes pre-ordered items. Please check carefully the pre-ordered instructions and its expected delivery date.

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://relxnow.co.uk/pages/warranty.

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
1)Age Verification is to verify your age and it's necessary for any order.
2)There are 3 methods to verify your age: facial verification, ID card, credit card.
3)If you are failed to verify your age,please contact RELX Global Customer Service Team - support@relxintl.com.
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.
In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at relxnow.co.uk, or write to support@relxintl.com) and send us your order number along with your concerns

Payment & Safety

We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:

  1. Ordered products exceed the purchase limit with the same account.
  2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
  3. RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
  4. RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.  
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
For the specific logistics status, please enter the logistics order number you received at https://relxnow.co.uk/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.

We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to support@relxintl.com, we will reply to your email within 24hrs.

Please be assured that we will not collect or store any of your payment information. We do not have access to your personal payment information for all payment processes.

Warranty & Maintenance

Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.

First of all, we sincerely apologize for the inconvenience and trouble brought to you.

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product.
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
  3. After being received by our customer service, we will solve your problem as soon as possible