Procedure for Missing Items Claim
To ensure fair transactions and maintain a positive shopping environment, we have established the following procedures for handling missing items in packages. Please read carefully and cooperate accordingly:
1. Report any missing items within 48 hours of delivery. Late reports cannot be processed.
2. Provide complete, unedited unboxing video showing all sides of the package (top, bottom and sides).
3. If received by someone else, first confirm the package contents with them. Only the original purchaser may file claims.
4. For unverified email submissions, please provide info including order number, registered email used for purchase, identification documents, and payment receipt for related order. Missing documents will invalidate your claim.
5. RELX requires 3-5 business days to verify with the warehouse and logistics company after receiving complete documentation. Investigation timelines may vary depending on case complexity, and we appreciate your patience.
6. We reserve the right to decline future orders or services from accounts with a history of false claims or abuse of our return/refund policy.
Thank you for your understanding and cooperation. We are committed to providing you with an excellent service experience.
