What should I do if the online transaction prompts failure?

May 13, 2022

This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.



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How long can I receive the money after applying for a refund?

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Does RELX collect and store users’ payment information?

March 27, 2020

Please be assured that we will not collect or store any of your payment information. We do not have access to your personal payment information for all payment processes.

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