What should I do if the received product is damaged?
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to firstname.lastname@example.org.
- After being received by our customer service, we will solve your problem as soon as possible
Also in Warranty & Maintenance
Please contact us through our customer service by sending an email to email@example.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.