The vape pen is faulty. How to repair it?

March 27, 2020

Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.




Also in Warranty & Maintenance

Can I enjoy after-sales services online when I buy RELX products from other channels?

September 06, 2022

Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.co.uk/pages/warranty.

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How long does the limited warranty last?

September 06, 2022

RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://relxnow.co.uk or from Authorized RELX Stores. 

One (1) year limited warranty¹: RELX Classic device and pods, RELX Infinity & Essential Device, Infinity Charging Case.

Eighteen(18) months limited warranty¹: RELX Pod Pro.

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What should I do if the received product is damaged?

March 27, 2020

First of all, we sincerely apologize for the inconvenience and trouble brought to you.

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product.
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
  3. After being received by our customer service, we will solve your problem as soon as possible

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