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What should I do if my package is damaged during shipment?

March 27, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxtech.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.



Also in Shipping & Receiving

Where do you ship the products from?

March 27, 2020

Your products will be shipped from the RELX UK domestic warehouse located in Bristol.

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How long can I receive my order?

March 27, 2020

Normally you will receive your order within 3-5 working days(national holidays excluded) unless it includes pre-ordered items. Please check carefully the pre-ordered instructions and its expected delivery date.

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: relxnow.co.uk/pages/warranty

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What shipping method do you provide?

March 27, 2020

Normally we ship package via Royal Mail/Hermes, depending on its different logistics efficiency. If any requirement, please contact our customer service.

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