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Refer a Smoker, get 15%

How to cancel my order?

March 27, 2020

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.



Also in Shipping & Receiving

Where do you ship the products from?

March 27, 2020

Your products will be shipped from the RELX UK domestic warehouse located in Bristol.

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How long can I receive my order?

March 27, 2020

Normally you will receive your order within 3-5 working days(national holidays excluded) unless it includes pre-ordered items. Please check carefully the pre-ordered instructions and its expected delivery date.

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: relxnow.co.uk/pages/warranty

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What shipping method do you provide?

March 27, 2020

Normally we ship package via Royal Mail/Hermes, depending on its different logistics efficiency. If any requirement, please contact our customer service.

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